Service & Repair
Professional Service Network for Pro Audio and Musical Instruments
Red Scale Sound has a network of authorized regional service centers in 10 countries around the world:
The warranty starts from the date of shipment to the dealer.
If a failure occurs within 12 months from the retail sale date, it will still be covered even if more than 24 months have passed since the dealer shipment — provided a proof of sale (invoice, receipt, or delivery note) should be attached. For project installations where activation occurs over 12 months after shipment, warranty starts from the commissioning date of the project
If a failure occurs within 12 months from the retail sale date, it will still be covered even if more than 24 months have passed since the dealer shipment — provided a proof of sale (invoice, receipt, or delivery note) should be attached. For project installations where activation occurs over 12 months after shipment, warranty starts from the commissioning date of the project
Georgia
Azerbaijan
Türkiye
Thailand
United Arab Emirates
Azerbaijan
Türkiye
Thailand
United Arab Emirates
Uzbekistan
Kazakhstan
Armenia
Kyrgyzstan
Tajikistan
Kazakhstan
Armenia
Kyrgyzstan
Tajikistan
Most repairs are handled locally — fast diagnostics, original parts, and certified technicians ensure minimal downtime.
Each partner center is pre-supplied with spare parts for nearly every distributed brand, often exceeding manufacturer requirements. We provide
a standard warranty period of 24 months (or more, depending on the brand).
All international shipments must include a commercial invoice with declared customs value to ensure smooth clearance. We coordinate the entire process — service validation, logistics, and communication — maintaining complete traceability.
Complex repairs are handled at our central facility or brand-authorized workshops
Key Services:
Authorized regional repairs
Spare parts supply and stock management
Warranty & non-warranty handling
Centralized technical support
International logistics and documentation
Submit a Repair Request
Please complete the form. Our service coordinator will review your request and contact you with next steps.
! For international shipments, you should always include a commercial invoice with declared customs value. Our team will guide you through documentation and logistics.